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FAQS

SHIPPING

Can I get my order shipped internationally?

How long will my order take to arrive?

How can I track my order?

What can I expect when I receive my order?

Do you do next day shipping?

What is the cost of shipping?

My tracking says my item has been delivered but I haven't received anything. What shall I do?

When should I place my order for the holidays?

What is the status of my order?

GENERAL

Do you have an address where I can write to you?

How do you decide how much money to donate?

How often do you donate to charities?

My charity or cause is not yet listed, what can I do?

Is Bravelets a non-profit organization?

How was Bravelets started?

I would like to cancel my order, what can I do?

How do I know if my order has been placed successfully?

I want to speak with a real person, how do I do that?

Is my Bravelets purchase tax deductible?

How many promotional codes can be used on my order?

BRAVE PAGES

When will the donations be made?

How will donations be made?

What is a Brave Page

I'm not a non-profit. Can I add a fundraiser for a personal cause?

Where will you send the donation?

PRODUCTS

Where are your products designed?

Do your products come with a guarantee?

Where are your products made?

Where does your leather come from?

Is your leather ethically sourced?

Are your jewelry materials non-toxic?

Will your products tarnish?

What is the best way to take care of my jewelry?

RETURNS & EXCHANGES

I've changed my mind and do not wish to keep my purchase. What do I do?

My purchase doesn't fit. What do I do?

My item is broken. What do I do?

What is your returns and exchanges policy?