All orders are shipped from our fulfillment center in Austin, TX. Orders are processed within 1 business day so please allow for an extra day for delivery from the time of purchase.
Basic Shipping (5-8 business days)]
Priority Shipping (3-5 business days)
Overnight Shipping (1 business day)
Once your order has been shipped, you will receive an email with your tracking number.
NOTE: If there is a backordered item in your order, we will wait until that item is back in stock and then ship your entire order to you. If you need us to ship the in-stock item right away, we can do that! Just send us an email at email@example.com
All orders come with a cause card that states where your money has been donated and an inspirational quote reminding your to be brave. It also comes with information about keeping your product in good condition, all packaged beautifully in a Bravelets™ bag or Bravelets gift box.
Yes, we definitely can, for times when bravery simply cannot wait! Please just select the Overnight option at the checkout. For all orders placed Mon - Thursday, before 3:30pm cst, we guarantee next day delivery. Orders placed after 3:30pm will be shipped the following business day.
If your tracking says your item has been delivered but you've not yet received it, check your shipping confirmation to make sure it was going to the correct address. Make sure to ask your neighbors and co-workers if they received your delivery by accident! If you're still not able to locate the whereabouts and it's been more than 10 business days since your order was mailed, contact us at firstname.lastname@example.org and we will be happy to help!
The simple answer is, order as soon as you can for the holidays. It creeps up and shipping in December can take a lot longer. Between Thanksgiving and New Years Eve, the postal service is expected to process 545 million pieces of mail daily.
You can check the status of your order by logging into your account and clicking on the “orders” link to the left. From there you will be able to see your order summary. If you checked out as a guest, no need to worry! A shipping confirmation email with a tracking number is sent out with every order.
Bravelets™ was started in January 2012 after our CEO, Stephanie Hansen, found out her mother was diagnosed with breast cancer. Stephanie wanted to make something that her sister, her mom, and her dad could all wear in the weeks leading up to her Mastectomy – a symbol everyone could all look at and remember to be brave. Out of this hardship, Bravelets™ was born.
Unfortunately, in order to minimize shipping times, we cannot guarantee a cancelled order once it has been placed. Please contact us with the Cancel Order clearly displayed in the subject title and we will do our best. If we're unable to do so however, we will be happy for you to return your order and we refund in full.
Once your order has been placed, you will receive an e-mail with an order number confirming your purchase. If for any reason you do not receive an e-mail, please contact us. You will also receive an e-mail with a tracking number and confirmation of shipping as soon as your order has been sent out.
We pride ourselves in donating 10% of each item to the associated cause. Currently our interpretation of the IRS rules indicate the funds we contribute to our qualified charitable causes are not also deductible by our customers.
We send out donations each month! Donations for sales made in January will be issued in March, February donations are issued in April, and so on. There is a 30-day buffer period between when an item is purchased and the donation is sent to account for any returns or exchanges.
Yes! We are happy to support any cause that fits our mission of helping people to be brave. A perfect example of an Individual Brave Page would be one that raises money for either your, or a loved one's, medical bills.
Our products are designed with love and care in Austin, Texas. Our aim is to create something unique but easily identifiable as a symbol of bravery. We’ve heard stories of perfect strangers becoming instant friends after striking up a conversation about their Bravelets jewelry. Look out for the triangle, bright colors, iconic curved bar and the “be brave” engraving found across our entire product line!
We work directly with a talented team of jewelry makers and engravers in China. Our materials are sourced from all over the globe to ensure that our jewelry is made of the finest quality materials. We work with talented artisan manufacturers who hand braid the nylon in our adjustable bracelet as well as paint all of our enamel and “be brave” lettering by hand! We have a close relationship with our manufacturer, and travel to China regularly to meet with them.
Our leather is sourced from all over the world. Most of the final-finish, dye application takes place in the U.S. or India. Leather hides are sourced from Africa, Argentina, Australia, Brazil, Canada, Greece, the United States and other countries.
For the majority of our product line, including our most popular Original and Braided leather styled, we use 316L Stainless Steel which will never tarnish! On other styles, we use high quality, thick plating, so although you may see some wear on these items over time, it should be very minimal.
All of our jewelry items have meaning and sentiment. They are elegant and stylish pieces to be maintained carefully.
Any jewelry is subject to lose its luster when coming in contact with rain, water, aerosols or any other type of liquid. This is especially true for leather. When handling leather jewelry, keep your hands clean and dry. It is also important to protect leather from humidity and we suggest not storing these items in the bathroom.
To clean leather jewelry, use a soft, damp cloth. The leather bracelets should not be worn while taking a bath, swimming, or during physical exercise or strenuous work. Because of this, our leather items are not designed for all day wear.
If for any reason you wish to return your purchase, we will gladly offer a full refund of the purchase price for your unworn item within 30 days of the purchase date. All shipping costs are nonrefundable.
We want to make sure your bracelet fits perfectly and that you love it! If you would like to exchange your bracelet for a different size, we will be more than happy to do so. Unworn items can be exchanged up to 30 days from the original purchase date. If you would like to change where the donation from your item is going, you can do so within 30 days from the purchase date. Just contact us at email@example.com and we will provide a prepaid postage label for you to use to return your item. Be sure to keep the tracking number for your records! All exchanges will be processed within 2 business days of being received and we will email you once your new item is on its way! If you have any questions, email us at firstname.lastname@example.org and we'll be happy to help.
Please accept our sincerest apologies! Per our Happiness Guarantee, we will gladly replace a broken item within 12 months of the original purchase date. Contact us at email@example.com with the style/size/color/cause of the item you need replaced, along with your shipping address, and we will get a replacement sent to you right away!
If for any reason you wish to return your purchase, we will gladly offer a full refund of the purchase price, or exchange your unworn item within 30 days of the original purchase date. All shipping costs will be nonrefundable. If you selected the incorrect cause at the time of purchase, please contact us within 30 days and we will send the donation to the correct place. If you would like to process a return or exchange, fill out the contact form and we'll be happy to help!